Hancock House

Great place located within walking distance to local attractions. Our arrival was after staff had left but our third floor room exceeded expectations. The automated entrance worked as advertised. The lighted off street parking was great for our road trip. Had a pizza and beverage at The Garage, an actual converted former corner garage, it was excellent. We followed that up with a cocktail at Seven Cocktails both of which were a short walk away.

The location was great. The apartment was clean and comfortable for 3 people (1 bed and a pullout sofa). We were within walking distance of several cool shops, restaurants and distilleries. The Carbon Monoxide detector was beeping when we arrived. Maintenance came and fixed it, but the fix only lasted a few hours. After the second time, another employee came and was able to resolve the issue for good. The trouble was it was very late at night. However, the company agreed to refund the night's costs - we are still working through that at the moment I write this, but discovered the holdup was actually Booking.com - so I'm amending my review accordingly. Based on the follow-up customer care from Claire (I think), I won't hesitate to book again, but this time I'll book direct.

10/10 Absolutely beautiful room and facilities. I had some difficulties with entry but the communication and assistance from the Hancock House was amazing and everything was sorted quickly and easily. 10/10 on great communication and very professional and polite. Easy to find, good parking and not far to walk downtown and access food and drinks.

We liked the privacy. The private parking. Bed, kitchen, Cable TV, Microwave, Sink and utensils. Bathroom was of good size and Shower was nice and big. Windows in the front room were large and let in a good amount of light. Having a kitchen/living room was a plus, made you feel like there was space to spare while staying there.

The location was perfect, room looked exactly like the pictures, the value is unmatched.